Privacy Policy – Pareti di Lusso

At Pareti di Lusso, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products. By using our site, you agree to the practices described in this policy.

1. Who We Are

This privacy policy applies to paretidilusso.eu, operated by Pareti di Lusso. We are based in the European Union and fully comply with the General Data Protection Regulation (GDPR).

2. What Information We Collect

When you use our website, we may collect the following personal data:

Your full name
Shipping and billing address
Email address
Phone number
IP address
Payment method (only processed securely by third-party providers)
Order history and activity on our site
Information provided via contact forms or newsletter subscriptions

We do not store credit card or bank account details on our servers.

3. How We Use Your Data

We collect your personal data for the following purposes:

To process and ship your orders
To contact you regarding your purchase
To provide customer service and respond to inquiries
To send transactional or promotional emails (only with your consent)
To analyze website traffic and improve user experience
To comply with legal obligations

4. How Long We Store Your Data

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, order-related data is retained for 7 years to comply with EU tax and accounting laws.

5. Third-Party Services

We may share limited data with the following trusted third-party services:

Payment processors (e.g. Stripe, PayPal)
Shipping companies to deliver your order
Email marketing services (if subscribed)
Google Analytics for anonymized website usage statistics

These providers are GDPR-compliant and may only use your data for specified purposes.

6. Cookies and Tracking

We use cookies to enhance your browsing experience. Cookies help us:

Remember your shopping cart
Analyze traffic using tools like Google Analytics
Understand customer behavior to improve our services

You can modify your cookie preferences in your browser at any time.

7. Your Rights Under GDPR

You have the right to:

Request access to the personal data we hold
Correct or update inaccurate information
Request data deletion (“right to be forgotten”)
Object to the processing of your data
Withdraw consent for marketing at any time

You may exercise your rights by emailing us at info@paretidilusso.eu. We will respond within 30 days.

8. Newsletter and Marketing

If you sign up for our newsletter, you can unsubscribe at any time using the link at the bottom of each email. We never share your email address with third parties for marketing purposes.

9. Security

We take data protection seriously and implement appropriate technical and organizational measures to protect your information. All sensitive data, including transactions, is encrypted using SSL (Secure Socket Layer) technology.